Support Information |
| Before Contacting Support |
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Many typical issues involve account setup, browser settings and viewing content.
These may be resolved by the tips below.
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Account Setup - IHS applications require an
account for each named user. Contact your system administrator at your
company if your company is already a subscriber or
File a Support Request.
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Browser Settings - Your internet browser will need to be
configured to support cookies in order to use IHS Applications.
Internet Explorer version 6.0 and higher are supported, though other browsers
and browser versions may work.
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Reading PDF Files - IHS content is stored in
Adobe PDF format. You will need the most recent version of the free Adobe
Acrobat Reader available from www.adobe.com in
order to view IHS content. Users with versions of Adobe Acrobat less
than 6.0 will probably experience problems with newer content. Soon,
the minimum requirement will be version 7.0 or higher. We recommend that
you check with your IT Department before installing any software on your
company's computers. Click on the button below to begin the download
process.
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| Forgot your Account Information? |
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Click Here to Retrieve your Account Information.
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| File a Support Request |
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Click Here to File a Support Request.
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Telephone Support
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| Number: +1 800 447 3352 (USA/Canada) or +1 303 397 2295 (Worldwide) |
